Privacy Policy

1. Introduction

Welcome to SoulSync ("we," "us," or "our"). We are committed to protecting your privacy and handling your personal data transparently. This Privacy Policy explains how we collect, use, store, and protect your information when you use the SoulSync mobile application and website (collectively, the "Service").

SoulSync is a science-based dating platform that uses personality assessments including MBTI, Spectrum, Emotional Intelligence (EQ), and Intelligence Quotient (IQ) tests to help users find compatible matches. Your privacy is fundamental to how we operate.

2. Information We Collect

2.1 Account Information

When you create a SoulSync account, we collect:

• Name, email address, date of birth, gender
• Phone number (if provided)
• Profile photos and biographical information
• Location data (city/region for matching purposes)
• Account preferences and settings

2.2 Personality Assessment Data

As a core feature of SoulSync, we collect and process your responses to personality assessments:

• MBTI (Myers-Briggs Type Indicator) test responses and results
• Spectrum personality analysis responses and results
• Emotional Intelligence (EQ) assessment data
• Intelligence Quotient (IQ) test responses and scores
• Dating preferences and compatibility criteria
• Values, interests, and lifestyle information

2.3 Usage and Interaction Data

• Messages, likes, matches, and other user interactions
• App usage patterns, features accessed, and time spent
• Device information (type, operating system, unique identifiers)
• IP address and general location data
• Crash reports and performance data

2.4 Optional Information

• Social media profile information (if you choose to link accounts)
• User-generated content (additional photos, prompts, preferences)
• Feedback, reviews, and support communications

3. How We Use Your Information

3.1 Core Service Delivery

• Create and manage your account
• Process personality assessment responses and generate compatibility scores
• Suggest potential matches based on compatibility algorithms
• Enable communication between matched users
• Provide personalized user experience and recommendations

3.2 Service Improvement

• Analyze usage patterns to improve matching algorithms
• Conduct research to enhance assessment accuracy
• Develop new features based on user behavior and feedback
• Monitor and improve app performance and stability

3.3 Safety and Security

• Detect and prevent fraud, abuse, and harmful behavior
• Enforce our Terms of Service and community guidelines
• Protect the security and integrity of our platform
• Respond to legal requests and prevent illegal activities

3.4 Communication

• Send notifications about matches, messages, and app activity
• Provide customer support and respond to inquiries
• Share important service updates and policy changes
• Send promotional communications (with your consent, and you can opt out)

4. How We Share Your Information

We may share your information in these limited circumstances:

With Other Users:

• Profile information visible to potential matches
• Compatibility scores and shared assessment insights (with your consent)
• Messages and interactions with matched users

With Service Providers:

• Cloud hosting and data storage providers (with strict data protection agreements)
• Analytics services to understand app usage patterns
• Customer support platforms
• Security and fraud prevention services

For Legal Compliance:

• When required by law, court order, or legal process
• To protect our rights, property, or safety
• To enforce our Terms of Service
• To prevent fraud or security threats

Business Transfers:

If SoulSync is involved in a merger, acquisition, or sale of assets, your information may be transferred. You will be notified of any such change.

5. Data Security

We take the security of your personal and assessment data very seriously. We implement industry-standard security measures including:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• Limited access to personal data on a need-to-know basis

6. Data Retention

We retain your information for as long as necessary to:

• Provide the Service and maintain your account
• Comply with legal obligations and resolve disputes
• Prevent fraud and maintain security
• Improve and develop our matching algorithms

Account Deletion: When you delete your account, we will delete or anonymize your personal data within 90 days, except where we are legally required to retain certain information (such as transaction records or data needed for legal compliance).

Anonymized assessment data may be retained for research and algorithm improvement purposes, but will not be linked to your identity.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

To exercise these rights, please contact us at soul-sync@xponend.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged into your account
• Remember your preferences and settings
• Analyze app usage and performance
• Provide personalized content and recommendations

You can control cookies through your browser settings. Note that disabling cookies may affect certain features of the Service.

9. Third-Party Links and Services

SoulSync may contain links to third-party websites or services (such as social media platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

If you connect your SoulSync account with third-party services (e.g., Facebook, Google), please review their privacy policies to understand how they handle your data.

10. International Data Transfers

SoulSync operates globally, and your information may be transferred to, stored, or processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

By using SoulSync, you consent to the transfer of your information to countries that may have different data protection standards than your country of residence.

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), UK, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

• Legal basis for processing: consent, contractual necessity, legitimate interests
• Right to lodge a complaint with your local data protection authority
• Right to object to automated decision-making (including profiling)

Our matching algorithms use automated processing of personality data. You have the right to request human review of matching decisions.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you through the app or via email
• Provide you the opportunity to review changes before they take effect

Your continued use of SoulSync after the changes become effective constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: